Our Services
Future Home Care prides itself on delivering the highest quality support to all who use our service. Of course our main focus is our learning disabled service user but we also believe that it is vital to offer a high quality and supportinve service to the carers and family of our service user along with any other key people including professionals and advocates.
In order to continually improve our service we monitor and measure the quality of what we are doing on an ongoing basis. Using all of the standards set within the National Minimum Standards (CSCi), Quality Assessment Framework (Supporting People) and REACH (National standards for Supported Living) our Care Co ordinator and Senior Manager audits our service and reports its findings directly to the Board of Directors. The Care Co ordinator will also meet with the service user and, where appropriate, family members and professionals every month to review the quality and progress of our service.
Our commitment to quality has been recognized in the following ways:
Our organisation and its service has been inspected for the past three years by the Commission for Social Care Inspectorate. We are proud that the results of such inspections have been of the highest order. We are equally proud to say that CSCi have never required us to take any action to improve any area of our service to meet expected standards.
In 2005 our partnership work with South Birmingham’s SLOT team was nominated for the Outstanding Achievement in Social Care Award.
Our role within the partnership is to support adults with complex needs, behaviour that challenges and/or a forensic history to access a tenancy within the community of their choice and to provide a highly skilled and dedicated staff team to support the individual to safely maintain the tenancy and achieve greater levels of independence. Our work in this area won the following Awards in 2005.
- Outstanding Achievement in Social Care – Midlands & East Region.
- Outstanding Achievement in Social Care – National Winner (presented at NHS Live! By Health minister John Reid).
